Okay, let me set the scene up for you. It's a 9:00 in the morning, and I wake up to my wife saying there is an insulation truck next door. Next door to us is a rental property that my grandfather has and is in desperate need of fixing up in order to be rented out to someone. So the last thing he needs is an insulation truck with Windows and insulation when the entire inside of the house needs fixing first.
The backdoor to this house has a latched screen door and a door behind screens. They are checked every night to make sure no one has gotten inside the house or has done anything to it. The door can be opened in the back of the house if you push really hard. So these guys show up at nine in the morning. I see them knock on the door they go underneath the house, the whole time I'm thinking perhaps one of my Aunts called these people to look at house in the see how much insulation or new windows they need in the house.
After no response from knocking on the door these men basically break into the house by shoving the door open and walking inside the house, which they did before I got to them, so they were basically breaking in and entering the house. When they leave, the door is wide-open and all the openings to the bottom of the house, where the underpinning is…wide-open as well. Now I can understand the mistakes in addresses, the house didn't have a house number on it that makes sense. But what I don't understand is somebody going to house knocking on the door finding out to that nobody’s there and breaking into the house and when they leave… the doors are wide-open.
So I call up this insulation company and the manager calls me back. Bear in mind that my wife and I myself had seen these people go inside the house after knocking on the door. I very nicely say I understand someone going to the wrong house, but I’d thought of let you know ahead of time just in case this happens to somebody else's house that was not as nice as I am about it. Somebody else would have thrown these guys in jail for breaking into their house. This guy proceeds to cover his own arse by saying the guy never went inside the house and a guy that was with them, the man in the lead truck, which is little pickup truck and behind the big truck, that he can attest to the fact that they never went inside the house. After going around in circles with this guy for about five or ten I say ‘look, I just thought you might want to know, in the future people might not be so nice. You might have a lawsuit or somebody in jail.’ Well this guy has the attitude that is the equivalent to somebody spitting in your face. A ‘your word against theirs’ thing. A basically ‘screw you’ type of thing.
Now I'm wondering what happened to service? What happened to common decency? What happened to the customer is a human being instead of a “your word against theirs, you big freaking liar”?
I already tell this guy he’s not in trouble. That no one cares about pressing any charges or anything like that. So for this man to do things in such a way was, I guess you could say unethical? Or you could just say “wrong”.
Life is sometimes longer or shorter than we would want to be depending on what our situation is and it doesn't hurt to treat somebody like a human being. And will not kill anyone to be an honest human being.
Before anybody gets into any sort of business they need to get some books on ethics. Perhaps some books on manners. Find out not only the proper economical way of doing business, but also the proper social way of doing business. Start off by treating the customer like a person who is not out to lie, cheat and steal.
I myself am taking the high road. I'm not going to give a hint of the where this insulation company is located. I'm not going to give the slightest hint of the name, phone number or anything like that. The last thing I wish when fighting the monster is to become a monster myself.
